DBA Team Management

RockSolid provides functionality for managing DBA team rosters including on call rosters. Within RockSolid DBA teams are defined and issues can be assigned to teams based on properties such as server, group, issue type, severity and time of day.

Follow the Sun

RockSolid supports multiple DBA teams and the routing of issues to teams based on varying schedules. RockSolid can distributed issues based on severity allowing, for example, low priority issues to remain with their local DBA team but high priority issues being forwarded to the on call DBA team. RockSolid’s DBA team management allows for true 24x7 management within global organizations.

Issue Escalation

RockSolid allows escalation paths to be defined for issues. These escalation paths can be defined by properties such as instance, group, issue type, severity and time of day. Issues are routed to the first level response DBAs. After a specified time if no action has taken place then issues are escalated to the second level response. This continues until the issue is accepted either through the RockSolid console or via RockSolid’s SMS interaction interface.